• Click to view our Accessibility Policy and contact us with accessibility-related issues
  • Skip to Navigation
  • Skip to Content
  • Skip to Search
  • About Sensi
  • Legal
  • Press
  • Sensi Blog
  • Our Story
  • Get Sensi
  • Sensi Smart Thermostat
  • Sensi Touch Smart Thermostat
  • Sensi Touch 2 Smart Thermostat
  • Get Support
  • Support
  • Contact Sensi
  • Sensi Warranty
  • Sitemap
  • Privacy Notice
  • Terms of Use
  • Cookies
  • Accessibility
  • Do Not Sell or Share My Personal Information

Engineered for Sustainability

© 2025 Copeland LP. All rights reserved.

Operation

Will my thermostat still work if I lose my Wi-Fi connection?


Yes, Sensi thermostats are designed to control your heating and cooling even if you lose Wi-Fi connection. If you are running a schedule when you lose internet access, Sensi will continue to run the current schedule. However, additional features such as geofencing, advanced settings, switching between schedules and automatic software updates are available in the Sensi app but will not be accessible/work until the internet connection is restored.



Reach out to us

Our customer support is available 7 days a week.

Get support