Can I control my thermostat if my Internet Service connection at home is set to ‘Temporarily Suspend Service’ or ‘Vacation Hold?’

Many Internet Service Providers offer a “Temporary Suspend Service” or “Vacation Hold” feature so you can turn off internet access in your home while you’re away on vacation. If internet access is not available to the thermostat through your Wi-Fi router, you will not be able to access the Sensi app to change settings or receive any Sensi alerts. When the Wi-Fi router or internet access is not operating, the Sensi thermostat will continue to control your heating and cooling following your fixed or scheduled settings. Anytime internet access is unavailable, the Sensi thermostat operates as a conventional thermostat.